Shipping

  • How do I contact the Post Office Customs?

    All telephone calls to Customs offices will now be routed automatically to the SARS Contact Centre on 0800 00 7277. This process has been introduced at SARS offices around the country in order to offer clients improved tracking and tracing of queries, as well as a single telephone number or point...
  • How long does the shipping take?

    Shipping time of items varies depending on the seller. To view shipping times, please view the product page and check the "SHIPPING & RETURN" tabs.
  • How long will my order take to arrive?

    Most products arrive within 48 hours after dispatch. See full details below: Products are dispatched from Zasttra.com or Seller within a specified time as stated on the products page. Once it is dispatched, it should be delivered within 48 hours. The only exceptions are products shipped from ove...
  • I have tracked my item and it has been delivered to the Post Office. What now?

    You can visit your nearest Post Office to collect the item. Do not forget to take your I.D. with you.
  • I have waited the estimated time. Where is my order?

    Sometimes, delays occur and they are simply out of our control. We’re sorry your order is late. In all likelihood, the shipment may be delayed in customs. Thank you for your patience.
  • Track LP... track Numbers

    Please use this link to track LP... http://global.cainiao.com/ Example is LP00104687333280 http://global.cainiao.com/ will provide you with a local tracking number which you can then track on the local post office website in South Africa here: http://tracking.postoffice.co.za/
  • Track My Domestic Parcel - Post Office

    Tracking Number eg: RI123456789ZA - Please contact the Customer Service Centre if you cannot find your parcel. Please contact customer.services@postoffice.co.za to get your South African Tracking number. Track my International parcel: https://www.17track.net/en (https://www.17track.net/en) Plea...
  • Track My International Parcel - Post Office

    Tracking Number eg: RU123456789CN - Please contact the Customer Service Centre (mailto:customer.services@postoffice.co.za) if you cannot find your parcel. Please contact customer.services@postoffice.co.za to get your South African Tracking number. You may track your item here: https://www.17trac...
  • What does unfulfilled mean?

    It has not been shipped or dispatched. This means the order has not yet been handed to a courier for delivery.
  • What if it never arrives? (50 to 60 days)

    If it has not arrived and it can no longer be tracked, you will receive a full refund.
  • What is JIMC?

    JIMC is an Acronym for Johannesburg International Mail Centers.
  • Where’s my stuff? (10-15 working days)

    When you place an order with us, we source the item from our supplier. Next to each product, you’ll find an estimated time for the product to be dispatched, which is the date it will leave the fulfilment centre. This is the expected time. The item(s) in your order is dispatched in 10 to 15 worki...
  • Why is my order late? (10 -15 working days)

    Sometimes, delays occur and they are simply out of our control. We’re sorry your order is late. In all likelihood, the shipment may be delayed on its way to us and we may have already emailed you about this.
  • Why is my order late? (50-60 days)

    We apologize for the delay, the Post Office often experiences a lot of delayed shipments. As soon as it is cleared at Customs, you will be able to track locally with the tracking number supplied to you by Zasttra.
  • Why is my order late? (Local courier – less than 7 days)

    There are several reasons why an order might be late including incorrect address or contact details provided. To quickly resolve any delay you can check your email for the shipping confirmation which will have all the tracking information you need to find out where your order is. You can contact ...