*How do I return an item?
Before returning an item, check our Zasttra Return Policy to make sure your item is eligible for return.
If your return meets all requirements, a return can be initiated via the Online Returns Form (recommended for a faster processing). If you are unable to access the Online Return Form, contact our Customer Service. We are happy to help you with your return.
Please follow the steps below:
- Check validity of the Return Policy
- Fill in Online Returns Form & Print Shipping
- Label Pack the Item(s) & attach Shipping
- Label on the Box Drop-Off at our Courier Partner
- Refund Processing Return Your Order Here
** If you are unable to print the form, please write the RA code on the physical box of the product. The RA code can be found on the Online Return Form (format-RNXXXXXXXXXXXX).
Note: You can ship your return item using any courier service and your courier fee will be reimbursed if it is a valid return (Please refer to our return policy).
You can also track your return status via the Order Tracking Tool.
What is the Zasttra Returns policy?**
All items sold on Zasttra.com are covered under the 100% Buyer Protection. The logo(s) of the return policy for each item can be found on the item’s page
100% Buyer Protection (BP)
Coverage of return policy 7 calendar days
Change of mind Available
Money back guarantee Yes
Zasttra verified-service of sellers Yes
Depending on the applied Return policy, you may return your item to us within 7 calendar days. The countdown starts from the date you received the item to the post stamp date on the return parcel.
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc)
- Bank details in Return Form if original payment is made via Snapscan, Zapper, EFT or Cash Deposit.
- Include printed Return Form and Zasttra Tax Invoice in each return package box
- Reason for return has to be valid and return acceptance conditions met (check out below) Should there be any item damage due to our transportation, please contact our customer service within 24 hours for claim purposes.
*For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
Reasons for return YOUR RETURN MUST BE:
New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
Delivery - Wrong Product ✓ ✓
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box/packaging only
✓ ✓ ✓
Quality - Damaged Product x x ✓ x ✓
Quality - Defective x x ✓ ✓ ✓
Quality - Product Condition ✓ ✓ ✓ ✓ ✓
Delivery - Parts Missing ✓ x x ✓ ✓
Website - Incorrect Content ✓ ✓ ✓ ✓ ✓
Product - Does Not Fit (Not applicable to fashion items from overseas sellers) ✓ ✓ ✓ ✓ ✓
Customer - Change of Mind (not applicable for items from overseas) ✓ ✓ ✓ ✓ ✓
Not As Expected ✓ ✓ ✓ ✓ ✓
In the unlikely event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all undergarments due to hygiene purposes.
Milk formula products are returnable except for "change of mind" request. You are to ensure that product is not opened, as otherwise it will not be accepted for return.
Can I return an item after the return policy coverage days?
Your item cannot be returned after 7 calendar days for items under 100% Buyer Protection and 14 calendar days for items under Zasttra's Satisfaction Guaranteed.
After this period, if the item is covered by a manufacturer’s warranty, please contact the manufacturer directly for assistance and return.
You can also find the warranty centre contact information for your item on the warranty card in the package.
Read more about warranty information here.
How do I track my return status?
You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.
How long is the quality evaluation process?
Replacement process only begins after we have completed evaluating your returned item.
This quality evaluation process may take up to 2 - 3 business days.
Where to return?
Kindly have your returns shipped to our NEW Returns Mailing Address:
Zasttra Pty Ltd.
Unit 4/5 Chestnut Grove industrial park
122 Brackenhill Road