Orders

  • Can I collect my order?

    Unfortunately, the collection option is not available for any of our products.
  • How do I track my order?

    You can track you order by visiting our order tracking page here or contact us if you are having problems tracking and we will track for you.
  • Item I want is out of stock. What now?

    Instead of taking your money and then sending you the item later, we've made this easy. Follow these instructions: Go to the page of the item which is out of stock. On the product details area, click the "NOTIFY ME when available" tab. Enter your details and we'll notify you as soon as we have it...
  • What do I do if I don't receive my package?

    Relax, breathe, and then kindly call us. We'll do our best not to panic, and then work out what went wrong and sort it out. We'll probably be more cut up about it than you, so go easy on us.
  • Why am I being charged to collect my item?

    You do not have to pay additional shipping or taxes. In the event that you are charged VAT or additional taxes when your order is delivered, charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges. Delivery times may vary depending upon the items or...
  • Why am I paying to collect my item? (Overseas items)

    *Please note. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges. Delivery times may vary depending upon the items ordered. Times also vary ...