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Shipping

23 articles in this Topic

• Can I order during Covid-19 / coronavirus lockdown?
• How do I contact the Post Office Customs?
• How long does the shipping or delivery take?
• How long will my order take to arrive?
• How much is delivery?
• I have tracked my item and it has been delivered to the Post Office. What now?
• I have waited the estimated time. Where is my order?

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Payments

19 articles in this Topic

• Are my credit card details safe?
• Can I pay using Maestro or VISA Electron debit cards?
• What are my payment options?
• Can I make payment with Capitec?
• Can I Pay on Delivery?
• Have you received my payment?
• How are bank details kept safe on i-Pay?

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Returns

6 articles in this Topic

• How do I return my purchase?
• Is there a warranty on the products?
• Return an item
• Returns Policy
• What if it's broken?
• What if you send me the wrong thing?

Orders

8 articles in this Topic

• Can I collect my order?
• How do I contact a seller after placing an order?
• How do I track my order?
• Item I want is out of stock. What now?
• What do I do if I don't receive my package?
• Where can I find my tracking number
• Why am I being charged to collect my item?

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General (Buyers)

16 articles in this Topic

• Can I buy from your physical stores?
• Can I cancel my order? (10-15 working days)
• Can I cancel my order? (50-60 days)
• Can I come to your physical store and pay cash?
• Can I unsubscribe?
• Contact Us
• How do I buy from Zasttra.com?

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My Account

1 article in this Topic

• Do I need to Create an Account?

Seller FAQS

13 articles in this Topic

• Can I cancel my subscription?
• Can I sell outside South Africa through Zasttra.com?
• Can I upload CSV files to Zasttra Marketplace?
• Give us more clarity regarding processing orders, and payouts
• How does shipping work?
• How do I list my products on Zasttra.com?
• How do I register myself as a seller on Zasttra.com?

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Affiliates

1 article in this Topic

• I am an affiliate of Zasttra and I am unclear as to how to post the products I’m selling using Zasttra links

How to make a purchase

3 articles in this Topic

• Do you have stock?
• I need a quote
• What is the price?

Zasttra Auction

1 article in this Topic

• How can I buy an item I won on Auction?

Miscellaneous

3 articles in this Topic

• Can I collect orders direct from your warehouse or company?
• Can points for used for purchase?
• Do you deliver directly to a person's house?