How can we help you?

Shipping

15 articles in this Topic

• How do I contact the Post Office Customs?
• How long does the shipping take?
• How long will my order take to arrive?
• I have tracked my item and it has been delivered to the Post Office. What now?
• I have waited the estimated time. Where is my order?
• Track LP... track Numbers
• Track My Domestic Parcel - Post Office

See all articles in Shipping →

Payments

18 articles in this Topic

• Are my credit card details safe?
• Can I pay using Maestro or VISA Electron debit cards?
• What are my payment options?
• Can I make payment with Capitec?
• Have you received my payment?
• How are bank details kept safe on i-Pay?
• How can I pay the extra shipping fee of R59?

See all articles in Payments →

Returns

6 articles in this Topic

• How do I return my purchase?
• Is there a warranty on the products?
• Return an item
• Returns Policy
• What if it's broken?
• What if you send me the wrong thing?

Orders

6 articles in this Topic

• Can I collect my order?
• How do I track my order?
• Item I want is out of stock. What now?
• What do I do if I don't receive my package?
• Why am I being charged to collect my item?
• Why am I paying to collect my item? (Overseas items)

General (Buyers)

16 articles in this Topic

• Can I buy from your physical stores?
• Can I cancel my order? (10-15 working days)
• Can I cancel my order? (50-60 days)
• Can I come to your physical store and pay cash?
• Can I unsubscribe?
• Contact Us
• How do I buy from Zasttra.com?

See all articles in General (Buyers) →

My Account

1 article in this Topic

• Do I need to Create an Account?

Seller FAQS

10 articles in this Topic

• Can I cancel my subscription?
• Can I sell outside South Africa through Zasttra.com?
• How does shipping work?
• How do I list my products on Zasttra.com?
• How do I register myself as a seller on Zasttra.com?
• I don't have a website, can I still sell on Zasttra.com?
• If I list my products on Zasttra.com, will the customer know that he or she is purchasing from me on Zasttra.com?

See all articles in Seller FAQS →

Zasttra Auction

1 article in this Topic

• How can I buy an item I won on Auction?